Flower City Digital provides professional digital marketing, creative, and consulting services. Due to the custom and intangible nature of these services, all sales are final and non-refundable, except as expressly stated below.
By submitting payment, you acknowledge and agree to the terms of this Refund Policy.
1. No Refunds on Services
All payments made to Flower City Digital are non-refundable once payment is processed. This includes, but is not limited to:
-
Website design and development
-
Branding and graphic design
-
SEO services
-
Advertising campaign setup or management
-
Social media services
-
Content creation
-
Consulting or strategy services
-
Digital deliverables of any kind
Once any work, planning, communication, research, or preparation has begun, no refund will be issued.
2. Deposits
All deposits are strictly non-refundable. Deposits secure project scheduling, resource allocation, and preliminary planning.
3. Performance Disclaimer
Flower City Digital does not guarantee specific marketing results, rankings, revenue, or performance outcomes. Refunds will not be issued based on dissatisfaction with results, subjective expectations, or perceived performance.
4. Limited Refund Window (If No Work Has Begun)
A refund request may only be considered if:
-
No work of any kind has begun, including communication, planning, setup, or preparation.
Approval of any refund is at the sole discretion of Flower City Digital.
5. Chargebacks
Clients agree to contact Flower City Digital directly before initiating any chargeback or payment dispute.
Unauthorized chargebacks may result in:
-
Immediate suspension of services
-
Permanent termination of business relationship
-
Submission of evidence to the payment processor
-
Recovery of chargeback and administrative fees
6. Payment Authorization
By submitting payment, you confirm that:
-
You are authorized to use the payment method
-
You understand this Refund Policy
-
You waive the right to dispute charges for completed or initiated services
7. Policy Acknowledgment
This Refund Policy is publicly available on our website. Submission of payment constitutes full acceptance of this policy.
8. Contact
For billing inquiries:
Flower City Digital
Rochester, NY
Effective Date: 1/19/2025
By accessing this website or purchasing services from Flower City Digital (“Company,” “we,” “us,” or “our”), you agree to be legally bound by these Terms of Service.
If you do not agree, you must not use this website or our services.
1. Services
Flower City Digital provides digital marketing, advertising, branding, website design, SEO, social media management, advertising management, content creation, consulting, and related professional services.
All services are custom, intangible, and project-based or contractual in nature.
2. No Guarantees
Flower City Digital does not guarantee:
-
Search engine rankings
-
Traffic volume
-
Lead volume
-
Sales results
-
Advertising performance
-
Revenue outcomes
Marketing performance is influenced by many factors beyond our control. By purchasing services, you acknowledge and accept this risk.
3. Payments
All payments are due according to the terms on your invoice, agreement, or checkout.
By submitting payment, you:
-
Authorize Flower City Digital to process your payment
-
Confirm you are authorized to use the payment method
-
Agree to our Refund Policy and Terms of Service
All prices are in U.S. dollars.
4. Refund Policy Binding
All payments are governed by our Refund Policy.
By submitting payment, you acknowledge that all sales are final and subject to those terms.
5. Intellectual Property
All creative work, strategies, designs, concepts, content, code, advertising structures, and marketing materials remain the intellectual property of Flower City Digital until full payment is received.
Upon full payment, you are granted a non-exclusive license to use the delivered materials for your business purposes only.
Flower City Digital retains the right to display work in portfolios and marketing unless otherwise agreed in writing.
6. Client Responsibilities
You agree to:
-
Provide accurate information
-
Respond to requests in a timely manner
-
Review and approve deliverables promptly
Delays caused by the client do not pause billing obligations or refund eligibility.
7. Limitation of Liability
Flower City Digital shall not be liable for:
-
Loss of profits
-
Loss of data
-
Business interruption
-
Indirect, incidental, or consequential damages
Our total liability shall never exceed the amount paid for the specific service in dispute.
8. Third-Party Platforms
Flower City Digital is not responsible for actions, outages, suspensions, or policy changes by:
-
Google
-
Meta / Facebook / Instagram
-
TikTok
-
Website hosts
-
Payment processors
-
Social media platforms
-
Advertising networks
9. Termination of Services
Flower City Digital may suspend or terminate services immediately due to:
-
Non-payment
-
Abuse or harassment
-
Violation of these terms
-
Fraudulent activity
Termination does not entitle the client to a refund.
10. Chargebacks & Disputes
You agree to contact Flower City Digital before initiating any payment dispute.
Unauthorized chargebacks may result in:
-
Immediate termination of services
-
Permanent refusal of future service
-
Submission of documentation to the processor
-
Recovery of administrative fees
11. Website Use
You agree not to:
-
Attempt unauthorized access
-
Interfere with website operation
-
Use the website for unlawful purposes
12. Governing Law
These Terms are governed by the laws of the State of New York.
Any legal action shall be brought in Monroe County, New York.
13. Updates
Flower City Digital may update these Terms at any time. Continued use of this website constitutes acceptance of updated terms.
14. Contact
Flower City Digital
Rochester, NY
info@flowercitydigital.com
